Flow Hospitality Training
Flow Hospitality Training Ltd has launched an innovative new online training product which is set to revolutionise staff training in the hospitality industry.
The Flow training package offers a flexible, cost effective approach to hospitality training that inspires learners, is easy to manage and has been designed to overcome the traditional problems associated with training in this industry. Employees can learn at a time, place and pace to suit them and the business.
The training has been developed in association with Montpeliers [Edinburgh] Ltd, an independent company with successful operational experience and extensive knowledge of training within the UK licensed trade. This combination of 19 years experience delivering training and running award winning venues has created a product rich in learning and content and dynamic in style.
The training comprises 10 online modules covering all fundamental areas of service, product knowledge, legislative training and soft skills.From coffee, wine and cocktail skills, to health & safety, customer service and sales maximization, the training enables any company to dramatically improve service standards and increase their bottom line.
Each module is designed to capture the imagination of the learner through inspirational use of graphics, bespoke video, interactive games and exercises and voiceover. Knowledge tests check the trainee's progress throughout, and a final certified exam consolidates the learning, with downloadable PDF's available as ongoing reference materials.
The modules can be used individually or as part of a complete training programme allowing the training provider to tailor courses to suit the needs of the learner. It can compliment a company's existing staff training or act as a fully comprehensive stand alone training programme for all hospitality staff, suitable for new starts with no experience as well as excellent refresher training for an existing team.
In addition to the actual training, Flow has also been designed with a complimentary management system then allows companies to plan training activity, track progress and view results. This system is automatically updated as trainees progress through their modules, allowing a manger to access training records at the touch of a button.
Training Director Ruth Wither states 'the key to a successful hospitality business is down to the service received by customers. Flow is aimed at improving standards and knowledge in all areas required to create a superb team of skilled staff'
Earlier this year Flow also launched a pioneering e-learning solution to the Public Licence Holder qualifications, SCPLH and NCPLH. PLH Online helps managers become qualified license holders quickly and conveniently and have been tailored for both on and off-sales operators.
Ruth explains "We have been extremely pleased at the success of both Flow and PLH Online, and have attracted customers from a wide range of businesses across the industry and from all parts of the UK. It is proving to be a very cost effective and practical training solution that can reap great rewards, and the feedback on the quality and content of the courses is fantastic, proving that e-learning is the way forward."
For further information on Flow or PLH Online please call 0844 445 7119, email info@flowhospitalitytraining.co.uk or visit our website www.flowhospitalitytraining.co.uk and www.plhonline.co.uk